Tremendesk is a flexible, stand-alone, fully-featured help desk solution that offers technicians and users alike a powerful yet easy-to-use component to handle any customer service environment. From small to big businesses, Tremendesk’s AJAX-based interface offers an extremely-comprehensive alternative to the competition right out of the box. If you need to optimize your support performance or are looking for a simple choice that won’t require days or even months to set up, install, or learn, Tremendesk is perfect solution.
With Tremendesk you can:
- Create and reply to tickets
- Assign or unassign tickets
- Search tickets by any string of text (email, full name, etc) or unique ticket ID #
- View all tickets from any user
- Merge tickets
- View ticket response time for any section on the desk
- Update ticket status as “awaiting user” or “awaiting tech”
- View technician data to assure quality control
- Add unlimited amount of private notes to ticket
- and much more!
You can try out a fully functioning installation of Tremendesk currently being used by Lunarpages!
We have been using Tremendesk for over a year and wouldn't think of using any other Help Desk system. Tremendesk's features are outstanding and, especially for the amount of customers and tickets we have to work with on a daily basis, no other system would be able to stand up like this. Great name, great service, and great look - our company and 140,000+ customers couldn’t live without it!
Lunarpages Web Hosting
http://www.lunarpages.com
More Testimonials Coming Soon!